The problem
Say goodbye to the physical key.
Amazeng.ai retires the plastic keycard. No more demagnetised cards, lost keys, queues at the desk for a re-cut, or gaps in the record of who could open what and when. Access becomes something your guest already carries.
Illustrative.
The solution
Amazeng creates the key and adds it to the wallet.
The booking arrives in the property management system and Amazeng.ai creates a digital key for that guest, that suite and that stay, then delivers it to the digital wallet on their phone and smartwatch. Room, spa and parking ride on one credential, and checkout expires it.
Suite 1204
Room · Spa · Parking
Illustrative preview. A real key is time-bound and revoked server-side.
Turn regular buildings into smart buildings
Your building, connected — the PMS and the locks light up.
From manual to smart and automated
A booking becomes a digital key, assigned to the suite.
No plastic, no queue
The key is issued the moment the booking confirms — and leaves the desk behind.
Straight to the guest
Delivered to the phone and the watch before they arrive.
On the guest's phone
A key created for the stay, added to the guest's wallet.
The operational problem
Physical keys and manual desks cost time, money and insight.
Queues at the desk, plastic keycards to cut and track, lost-card reissues, and no single view of a guest across a stay. Every figure shown on this page is illustrative until confirmed in a pilot.
Today vs. Amazeng
The same building, connected.
See a front-desk workflow the way it runs today, then the same workflow once Amazeng.ai connects the PMS and the locks. Actual workflows depend on your systems and pilot scope.
Before arrival
Staff coordinate booking details and guest preparation.
Illustrative manual workflow
Access
Staff issue or replace physical cards.
Illustrative manual workflow
Checkout
Teams communicate departure and cleaning status.
Illustrative manual workflow
After the visit
Guest engagement happens separately.
Illustrative manual workflow
Before arrival
A reservation reaching the PMS can begin guided guest onboarding.
Proposed workflow
Access
Eligible guests receive supported mobile access.
Proposed workflow
Checkout
At checkout, access changes and housekeeping follow the approved workflow.
Proposed workflow
After the visit
Consented preferences inform relevant future offers.
Proposed workflow
Actual workflows depend on your systems and pilot scope.
The guest journey
One digital key: book, verify, arrive, unlock, stay, check out, return.
A booking in the PMS starts a durable journey. Access is granted, time-bound and revocable; loyalty identity stays separate from the key.
Interactive product preview: not a live hotel connection.
Guest view
Book
Reservation confirmation and secure invitation.
Property outcome
A reservation reaching the PMS starts onboarding.
Guest view
Prepare
Check-in details and required verification.
Property outcome
Staff can see outstanding arrival requirements.
Guest view
Arrive
Supported arrival, parking and directions.
Property outcome
The property coordinates readiness and approved access.
Guest view
Unlock
A supported mobile credential opens the assigned room.
Property outcome
Access is scoped to the approved room and time.
A booking alone never unlocks a room. Room assignment, identity, any required payment, readiness and the allowed access window must all be satisfied first.
Guest view
Enjoy
Request services and view relevant stay options.
Property outcome
Requests reach the responsible team.
Guest view
Check out
Confirm departure and view completion status.
Property outcome
Access changes and housekeeping follow the approved workflow.
Guest view
Return
Rewards identity and opted-in offers.
Property outcome
The relationship continues without retaining room access.
The owner view
One place to see access, staff and connected-system health.
Portfolio and property views for owners and scoped staff. Sample data only; nothing here is a live dashboard.
- Portfolio and property views
- Staff roles and permissions
- Arrival and stay status
- Access and connector health
- Workflow approvals
- Usage and automation visibility
Arrival and stay status
Sample data- Arriving today
- 12
- Ready for arrival
- 9
- Awaiting verification
- 3
- Checked out today
- 8
Access and connector health
Sample data- PMS connectorConnected
- Door locksConnected
- ParkingNot configured
Workflow approvals
Sample data- Rate adjustment proposal awaiting a manager
- Group event access window awaiting approval
Staff roles and permissions
Sample data- Owner
- General manager
- Front desk
- Housekeeping lead
Arrival and stay status
Sample data- Arriving today
- 5
- Ready for arrival
- 5
- Awaiting verification
- 0
- Checked out today
- 4
Access and connector health
Sample data- PMS connectorConnected
- Door locksAssessment pending
- ParkingNot configured
Workflow approvals
Sample data- Housekeeping automation rule awaiting a manager
Staff roles and permissions
Sample data- Owner
- Front desk
- Maintenance
Sample data only; nothing here is a live dashboard. The selector demonstrates scope between two demo organizations; it does not sign anyone in.
Business value
Estimate the card spend and staff time you could release.
Explore potential card-spend reduction and staff time released, then validate the assumptions during your pilot. This is an estimate, not a guarantee.
Integration story
Works behind adapters with the systems you run.
Locks, PMS, payments and parking each sit behind one internal contract, so Amazeng preserves your infrastructure instead of replacing it.
Events and future guests
One identity across rooms, event halls and return visits.
Event access and room access are separate grants under one guest identity, with consent kept distinct from access.
Trust and control
Access is a security object: time-bound, revocable and audited.
Every credential records who issued it, who revoked it, when and why. Our implementation plan uses Saudi-region core hosting; the pilot confirms data flows and provider requirements.
The pilot offer
Start with one property. Scale without rebuilding.
Tell us about your property. We will define the compatibility checks and pilot scope together. No fixed delivery time or zero-cost promise until scope is agreed.
- 1
Property assessment
Confirm PMS, lock hardware and the guest workflow.
- 2
First-key proof
Issue and test a credential, including wrong-room denial and expiry and revocation behaviour within the provider’s supported bounds.
- 3
Measured rollout
Review the pilot results and agree the next properties and workflows.
- Tell us about your property. We will define the compatibility checks and pilot scope together.
Questions
Compatibility, offline access, and what a pilot involves.
Compatibility depends on the lock manufacturer, model, firmware and supported mobile-key service. We verify this before proposing a pilot.
Will we need to replace our current systems?
AMAZENG is intended to connect to existing systems. The assessment determines supported connections and any necessary hardware or software upgrades.
Will the digital key work with our locks?
Compatibility depends on the lock manufacturer, model, firmware and supported mobile-key service. We verify this before proposing a pilot.
Can guests use Apple Wallet or Google Wallet?
Wallet support depends on approved lock-provider and platform integrations. An app-based key may be the supported option; availability is confirmed during assessment.
What if a guest does not want to use an app?
Keep an appropriate staff-assisted or physical-key journey. The pilot should improve service without removing essential alternatives.
Does checkout instantly disable every offline lock?
Offline locks have provider-specific validity and update behavior. We test and document those limits rather than promising instant remote revocation.
Can one owner manage multiple hotels?
The product architecture supports an owner account with multiple hotel workspaces, scoped staff roles and portfolio oversight.
Can event attendees receive offers?
Yes, the intended workflow supports offers to attendees who separately opt into marketing. Event access does not require marketing consent.
How is pricing determined?
Pilot and rollout scope depend on properties, integrations and enabled services. Submit your requirements to discuss a suitable proposal.